How can I pay for my online purchase?

You can pay by visa, mastercard or paypal.

Who do I contact if I’m having trouble ordering online?

Please feel free to chat or email us at [email protected].

Can I change my online order after I have placed it?

It all depends on how quickly after placing an order you will let us know. If your item has already been dispatched from our warehouse, we are unable to make any changes and you will receive your item. Please write us an email at [email protected] and we will do our best to help you.

What happens if my parcel doesn’t arrive, or is lost in transit?

Once your parcel has left our warehouse it becomes property of your country’s main carrier. Cheerfa is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us [email protected].

When will you ship my items?

All items are subject to a handling period before they are dispatched. Majority of orders leave the warehouse within 3-5 business days. We will notify by email when your items have been shipped.

Where are my itmes coming from?

All of our products are mainly manufactured in the united states. There are a number of items offered by major suppliers in the united states but products are manufactured from their factories outside the united states.
All products are printed and delivered in the united states. Basic production and delivery time from 5 to 10 working days.

How do I track my order?

Please let us know if you’d like to be able to track your items and we will provide your tracking number. Tracking usually will be sent to your email.

What if my item is faulty?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our customer service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the return process. Contact us at [email protected]

Need any further help?

Our goal is to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first bluecat box.

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